Frequently Asked Questions
Find answers to common questions about our services, process, and results.
General Questions
What is Retaileon?
Retaileon is a comprehensive e-commerce marketing agency that helps brands grow their online presence and sales across major platforms like Amazon, Flipkart, Meesho, and through digital advertising channels like Google Ads and Meta Ads.
What services does Retaileon offer?
We offer a wide range of services including e-commerce platform management (Amazon, Flipkart, Meesho), digital advertising (Google Ads, Meta Ads), social media and influencer marketing, web development and SEO, creative services, and strategy consulting.
Which industries do you work with?
We work with clients across various industries including fashion, beauty, home goods, electronics, health and wellness, food and beverage, and more. Our strategies are customized to each industry's unique challenges and opportunities.
Do you work with businesses of all sizes?
Yes, we work with businesses of all sizes, from startups to established enterprises. We offer customized packages tailored to your specific needs and budget, ensuring that businesses at any stage can benefit from our expertise.
Services & Pricing
How much do your services cost?
Our pricing varies based on the scope of work, platforms, and services required. We offer customized packages tailored to your business needs and budget. Please visit our pricing page or contact us for a personalized quote.
Do you require long-term contracts?
We offer flexible month-to-month agreements as well as discounted long-term contracts. Our standard agreement is for 3 months, which allows enough time to implement our strategies and see meaningful results.
Are there any setup fees?
Yes, there is a one-time setup fee that covers the initial account audit, strategy development, and onboarding process. This fee varies based on the complexity of your account and the services required.
What's not included in your pricing?
Our pricing covers our management fees and services. It does not include ad spend on platforms like Amazon, Flipkart, or Google, which is paid directly to those platforms. Content creation services like photography and video production are also quoted separately based on your specific needs.
Results & Reporting
How long does it take to see results?
While some improvements can be seen within weeks, significant results typically take 2-3 months as we implement optimizations, gather data, and refine our strategies. We provide regular updates and transparent reporting throughout the process.
How do you measure success?
We establish clear KPIs at the beginning of our engagement based on your business goals. These may include sales growth, ROAS (Return on Ad Spend), organic ranking improvements, conversion rate increases, and other relevant metrics specific to your business.
What kind of reporting do you provide?
We provide comprehensive reports on a regular basis (weekly, bi-weekly, or monthly depending on your package). These reports include key performance metrics, analysis of trends, insights, and recommendations for ongoing optimization.
Do you guarantee results?
While we cannot guarantee specific results due to the many variables involved in e-commerce success, we have a proven track record of delivering significant improvements for our clients. We work closely with you to set realistic expectations and are committed to achieving the best possible outcomes.
Working Together
What does the onboarding process look like?
Our onboarding process includes an initial consultation, account access setup, comprehensive account audit, strategy development, and implementation planning. We'll work closely with you to understand your business goals, target audience, and unique selling propositions to develop a customized strategy for your success.
How much involvement is required from my team?
While we handle the day-to-day management of your e-commerce and marketing activities, we do require some involvement from your team, especially during the onboarding phase. This includes providing access to relevant accounts, sharing product information, and regular check-ins to ensure alignment with your business goals and priorities.
Who will be working on my account?
Depending on your package, you'll have either a dedicated account manager or a team assigned to your account. All our team members are experienced e-commerce specialists with platform-specific expertise. You'll have direct access to your account manager and regular communication channels throughout our partnership.
Can you work with my existing team?
We can work alongside your existing marketing or e-commerce team, complementing their efforts with our specialized expertise. We're flexible in our approach and can adapt to your existing workflows and communication preferences.
Platform-Specific Questions
How do you improve Amazon rankings?
We improve Amazon rankings through a comprehensive approach that includes keyword optimization, listing enhancement, strategic pricing, review generation, PPC advertising, and inventory management. Our strategies are aligned with Amazon's A9 algorithm to improve visibility and conversion rates.
What makes Flipkart different from Amazon?
Flipkart has unique algorithms, customer demographics, and seller policies compared to Amazon. Indian consumers often have different shopping behaviors on Flipkart, and the platform has specific requirements for listings and advertising. Our Flipkart specialists understand these nuances and optimize your presence accordingly.
How do you optimize Google Ads for e-commerce?
Our Google Ads optimization for e-commerce includes strategic keyword targeting, compelling ad copy, effective bidding strategies, shopping campaign optimization, remarketing campaigns, and continuous performance monitoring. We focus on driving qualified traffic that converts into sales.
Can you help with international marketplace expansion?
Yes, we can help you expand to international marketplaces. We have experience helping brands navigate the complexities of global e-commerce, including localization, compliance with regional regulations, international shipping logistics, and market-specific optimization strategies.